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Complaint Procedure Timelines

(Sixty Calendar Days for Resolution – Timeline may be extended by written agreement of complainant)

DAY 1: Complainant files written complaint with office of the Charter School Superintendent


DAY 10: Site administrator conducts investigation

DAY 20: Site administrator sends written decision to complainant = Complaint resolved


DAY 25: Complainant appeals decision to CSS

DAY 30: CSS or a designee arranges mediation or administrative review

DAY 40: Mediation or administrative review completed = Complaint resolved


DAY 45: Complainant files appeal to Board of Education with CSS

DAY 60: GPA decision sent to complainant = Complaint resolved


DAY 75: Complainant may appeal to California Department of Education

     Complainant may appeal to United States Secretary of Education


The following complaints shall be referred to the specified agencies for appropriate resolution and are not subject to the local procedures set forth by this form:

  1. Allegations of child abuse shall be referred to the applicable County Department of Social Services (DSS) Protective Services Division or appropriate law enforcement agency.
  2. Health and safety complaints regarding a Child Development Program shall be referred to Department of Social Services for licensed facilities, and to appropriate Child Development regional administrator for licensing-exempt facilities.
  3. Discrimination issues involving Child Nutrition Programs shall be referred to the Administrator of Food and Nutrition Services, U.S. Department of Agriculture.
  4. Discrimination issues involving Title IX of the Educational Amendments of 1972 shall be referred to the U.S. Office of Civil Rights (OCR).
  5. Employment discrimination complaints shall be referred to the Equal Employment Opportunity Commission (EEOC).